View source for Troubleshooting Startup on Intel Atom

Troubleshooting for running PMDO on the following specs:

Operating System: Windows 7 Ultimate, Service Pack 1
Processor: Intel Atom D510 @ 1.66GHz
Memory (RAM): 1.00 GB
System Type: 32-bit operating system


Program fails like this:
<pre>
[2024/09/16 08:33:22.1] Creating device with feature level 11_1 failed. Lowering feature level.

[2024/09/16 08:33:22.106] D3D11 is unsupported! Error Code: 887A0004

[2024/09/16 08:33:22.916] FNA3D Driver: OpenGL

[2024/09/16 08:33:22.917] OpenGL Renderer: Intel Pineview Platform

[2024/09/16 08:33:22.917] OpenGL Driver: 1.4.0 - Build 8.14.10.1929

[2024/09/16 08:33:22.918] OpenGL Vendor: Intel
</pre>
+ Program stopped working


This issue has been unresolved.



== Install DirectX ==

Tried installing directX: https://support.microsoft.com/en-us/topic/how-to-install-the-latest-version-of-directx-d1f5ffa5-dae2-246c-91b1-ee1e973ed8c2

in order to resolve this error:

<code>D3D11 is unsupported! Error Code: 887A0004</code>

=== Response ===

It says it already has this installed.


== OS update ==

was this OS updated as well?

=== Response ===

Windows Standalone Installer
The Windows Update (KB2670838) is already installed on this computer.


== DxDiag ==

can you run dxdiag?  you should be able to search for it on the start menu
we're going to try and find out more about your current directx installation.
PMDO needs Direct3D 11
I think that's part of DirectX 11

=== Response ===

[[File:Troubleshooting_IntelAtom_DX11.jpg|frameless]]


On the Display tab, under DirectX Features, verify Direct3D Acceleration are selected. 
can you check this?

=== Response ===

All selected.


== DxDiag Render ==

what about the Render tab?  what's on there?
specifically the "Device" and "Drivers" sections
oh it might still be on Display tab

=== Response ===

[[File:Troubleshooting_IntelAtom_Features.jpg|frameless]]

=== Support ===


DDI needs to be 11 or higher
you need to download the right display driver...
download/update
hmmmm
I think it's possible to do this from the device manager.


== Update to Right display driver ==

Type in Device Manager from the start search, and then do this:

[[File:Troubleshooting_IntelAtom_UpdateDrivers.png|frameless]]


=== Response ===

The best driver software for the device is installed
Windows has determined that the driver software for the device is up to date.


=== Support ===

even if this window says your drivers are up to date
there is still a specific dll you're missing
the easy way is through automatic updaters
but manual will still be possible...


== Manual Update to right display Driver ==


can you check if you have this already installed? https://www.intel.com/content/www/us/en/download/19536/intel-graphics-media-accelerator-3150-for-windows-7-32-bit.html

=== Response ===

After installation, this computer went black screen hmm（To solve this, I reinstalled the original driver and the black screen no longer appeared）.
So installing this driver doesn't seem to work.


== Additional Articles ==

https://www.reddit.com/r/24hoursupport/comments/115faah/direct3d_ddi_stuck_on_111_but_system_is_running/
https://www.reddit.com/r/24hoursupport/comments/2ni5ri/ddi_stuck_at_9ex_even_though_my_card_is_dx11_ready/

[[Category: Troubleshooting]]